Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights. New Zealand customers have equivalent rights under the Consumer Guarantees Act.
Change of mind. You can return a mat for a refund within 7 days of delivery, as long as it is unused and in its original packaging. Email hello@pawcoola.com with your order number before sending anything back; we will reply with the return address and a return number. Return postage is at your cost and we recommend a tracked service. Once the mat arrives and has been checked, we refund the price of the mat to your original payment method. A mat that has been used, washed or returned without its packaging cannot be refunded for change of mind: once a dog has lain on it, it is a hygiene item.
Wrong size. Same conditions as change of mind, within 7 days of delivery. Tell us the size you need; we send it as soon as your return has been lodged with the carrier, and we cover the postage of the replacement.
Faulty or not as described. We replace or refund, including any return postage, under the ACL guarantees above. Send a photo and your order number to hello@pawcoola.com. We will not ask you to post a faulty mat back unless it needs to be assessed.
How refunds are paid. To the original payment method within 5 business days of approval. Banks can take a few more days to show it.
After 7 days. Change-of-mind returns are not accepted after 7 days from delivery. Your rights for faulty goods under the Australian Consumer Law are not limited by this period.
Contact. hello@pawcoola.com · Anaztech LLC, 30 North Gould Street Ste R, Sheridan, WY 82801, USA.